Business Process Analyst

Freedom Mortgage is seeking a Business Process Analyst to oversee technology implementation and communications to ensure the successful delivery and adoption of initiatives. The role involves coordinating implementation activities, assessing operational impacts, and managing business communications while partnering closely with various teams to ensure compliance and operational readiness.

Responsibilities:

• Coordinate and support technology implementation activities impacting business control and operational processes
• Oversee analyst deliverables related to business requirements, process documentation, control updates, and implementation artifacts
• Assess operational impacts, control considerations, and workflow changes resulting from new or enhanced technology solutions
• Partner with Technology teams to ensure business and control requirements are accurately represented and validated
• Coordinate testing efforts including UAT, regression testing, and control validation, tracking issues through resolution
• Support go‑live readiness, deployment activities, and post‑implementation monitoring
• Evaluate the impact of technology changes on internal controls, risk management practices, and compliance requirements
• Support alignment with internal control frameworks, regulatory expectations, and audit standards
• Identify gaps, risks, or control weaknesses and escalate issues as needed
• Partner with Risk, Compliance, and Audit teams to support documentation, testing evidence, and remediation tracking
• Assist with control governance activities including metrics reporting and operational reviews
• Develop and execute communication plans supporting technology implementations and operational changes
• Create clear, concise communication materials such as announcements, FAQs, job aids, readiness updates, and leadership summaries
• Translate technical, operational, and regulatory concepts into business‑focused language
• Coordinate messaging with training, change management, and leadership teams to ensure consistency and clarity
• Maintain communication channels such as SharePoint or Service Now sites, email distributions, and operational bulletins
• Serve as a liaison between Technology, Business Controls, Operations, Risk, Compliance, and end users
• Facilitate working sessions, status meetings, and reviews to align stakeholders and drive issue resolution
• Support decision‑making by gathering input, documenting outcomes, and tracking follow‑up actions
• Promote a strong control mindset and culture of accountability and transparency
• Maintain regular and punctual attendance
• Performs other related duties as assigned

Requirements:

• Sagent LoanServ servicing system experience
• Industry and product knowledge
• Bachelor's Degree from a Four (4) year College or University; three (3) to five (5) years related experience and/or training; or equivalent combination of education and experience