Senior Consultant (Business Analyst), High Tech

Model N is the leader in revenue optimization and compliance for pharmaceutical, medtech, and high-tech innovators. The Business Analyst will work with customers on software solution implementation projects, leading sessions for requirements gathering, process mapping, and application configuration.

Responsibilities:

• Proven ability to build relationships with customers/systems integrators on complex implementation projects
• Prior consulting experience with business process mapping and solution definitions for system implementations. Prior experience with ERP and CRM systems
• Conduct business requirements workshops, perform fit/gap analysis and work with solution architect to estimate effort. Convert requirements into a design for system processes and necessary configurations. Work closely with Solution Architect and other team members on design, data gathering and testing activities
• Document requirements in the Model N format to be understood by the customer and Model N team members
• Identify process improvements and guide customer through functional and business changes
• Assist with data mapping and basic application configuration
• Define system property and resource changes based on customer specifications
• Create, plan, and execute unit tests with assistance from other team members
• Train customer users as required on the system
• Plan, facilitate, and assist customer with user acceptance testing
• Provide input to improve the process of delivering solutions to customers
• Share suggestions and knowledge with team members to optimize implementation methodology
• Maintain accurate and timely written and oral communication with customer and project team
• Deliver quality project tasks and deliverables on time and within budget

Requirements:

• Minimum of 5+ years of experience on software implementation projects
• Background of consulting skills in business or software environments
• Clear and concise written and verbal communication skills
• Strong experience taken business/client's point of view and ensuring implementations meet the business/client expectations
• Strong presentation skills
• Industry expertise demonstrated in at least one of the following areas: Semiconductor industry; a related high-tech industry with proven experience with successful implementations of an ERP system on SAP or Oracle, or of a CRM implementation with SFDC; experience with managing transactions and deals within one of Model N's focus industries
• Demonstrated experience using generative AI tools (e.g., ChatGPT, Copilot, Claude, Gemini) to improve productivity, decision‑making, or problem solving in a professional or personal context
• Display ability to take initiative, think critically, analyze issues, manage ambiguity, and retain curiosity
• Strong skills in organizing, collaborating, and relationship building
• In-depth familiarity with MS Word, Excel, Visio, PowerPoint
• Must be able to travel as required (up to 50%)
• Salesforce Certifications strongly preferred