Harbor Freight Tools is a national tool retailer with a strong growth trajectory. The IT Business Analyst will support business and systems analysis functions for assigned applications, ensuring effective design solutions and managing external software vendors.
Responsibilities:
- Oversee the daily performance and operation of enterprise-level software applications
- Perform the following duties: budgeting, quality control, research, purchasing of assets or software, contract negotiation and management
- Act as a liaison between technology teams, support teams, business units, and senior management
- Collaborate with project managers, solutions architects and project sponsors to determine project scope and how to execute multiple projects
- Meet with decision makers, systems owners, and end users to define business requirements, and systems goals, and identify and resolve systems issues
- Document functional business requirement and interpret into system designs
- Analyze and determine root-cause for reported system issues
- Conduct research into on emerging application development software products, languages, and standards in support of procurement and development efforts
- Utilize standard templates to accurately and concisely write requirement and functional specifications
- Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems
- Prepare and deliver reports, recommendations, or alternatives that address existing and potential problem areas in IT systems across the organization
- Collaborate in the planning, design, development, and deployment of new applications, and enhancements to existing applications
- Coordinate and perform in-depth tests, including system, integration, and customer acceptance, for modified and new systems, and other post-implementation support
- Manage and track the status of requirements throughout the project lifecycle; enforce and redefine as necessary
- Work independently on projects and analysis
- Maintain reference documentation for audit purposes
- Perform other duties as assigned
- Nights and weekends As required
Requirements:
- 4 Year / Bachelors Degree · BS in Computer Science, Information Technology, Business or a related field preferred
- 2-3 years of experience supporting software applications and software development
- 5 years of experience supporting software applications and software development
- Proficient in the use of SQL, Excel, and Access
- Experience with retail applications and principles
- Familiarity with retail IT business practices
- Strong knowledge of system and software quality assurance best practices and methodologies
- Understanding and experience in project management and exposure to project management methodologies
- Understanding of Software Development Lifecycle methodologies as adopted by the organization
- Flexible and adaptable in regard to learning and understanding new technologies
- Excellent written and oral communication skills
- Excellent interpersonal skills
- Ability to conduct research into software-related issues and products
- Highly self-motivated and directed
- Keen attention to detail
- Proven analytical and problem-solving abilities
- Ability to effectively prioritize and execute tasks in a high-pressure environment