Business Support Analyst II

Proctor Loan Protector is a company that provides comprehensive insurance products and service solutions for financial institutions. The Business Support Analyst II will assist in various initiatives for Loan Administration, manage updates for publishing, project tracking, and ensure adherence to operational policies and procedures.

Responsibilities:

• Data Entry into the Loss Draft Module
• Register Imaged Checks into the Loss Draft Module
• Provide Imaged Check Copies to the Loss Draft Staff
• Document Indexing
• Hold Drawer Research
• Act as back up for Disbursement Report Generation
• Act as back up for Deposit Report Generation
• Perform client servicing system deposits when needed
• Adhere to a set schedule
• Other duties as assigned

Requirements:

• High School Diploma/GED required
• Intermediate to advanced data manipulation skills in Microsoft Excel is a must
• Experience in technical writing and process mapping
• Ability to analyze and document operational processes
• Ability to work independently and efficiently manage multiple tasks simultaneously in a fast-paced environment
• Must be detail oriented with strong organizational, analytical and trouble shooting skills
• Strong presentation skills
• Proficient with MS Office Suite
• Exceptional telephone demeanor
• Ability to maintain a high level of confidentiality
• 1 – 3 years' experience in a similar position
• Ability to use discretion, exercise good judgment and resourcefulness
• Associates degree or college equivalent, technical or business related is preferred
• 3 to 5 years of mortgage servicing experience preferred