Senior Program Analyst – Lodging & Travel Operations (5815)

Three Saints Bay, LLC is seeking a Senior Program Analyst to support the Defense Travel Management Office (DTMO) Travel Operations Management Support Services program. This role will focus on data analysis, lodging program operations, and process improvement initiatives to enhance DoD travel and lodging programs.

Responsibilities:

• Analyze lodging and travel program data to identify trends, issues, and opportunities for improvement
• Review and validate operational data for accuracy, consistency, and completeness
• Develop dashboards, reports, metrics, and briefing materials for Government stakeholders
• Support recommendations for lodging program enhancements and operational efficiencies
• Assist with account management and customer support activities
• Support implementation of hospitality industry best practices
• Assist with change management and process documentation efforts
• Coordinate with internal and external stakeholders to resolve reported issues
• Support online booking tool, GDS, and Ticket Management System (TMS) activities as required

Requirements:

• Bachelor's degree in Hospitality Management, Business, Data Analytics, or related field (or equivalent experience)
• Minimum of 5 years of hospitality industry experience
• Experience supporting lodging program operations, travel operations, or account management
• Strong analytical and problem-solving skills
• Experience developing dashboards and reports using Excel, Power BI, Tableau, or similar tools
• Strong written and verbal communication skills
• Experience collecting, standardizing, and validating operational data
• Experience supporting Government or commercial travel programs
• Experience using Sabre and/or Worldspan Global Distribution Systems
• Experience supporting online booking tools and Ticket Management Systems (TMS)
• Experience with process improvement and change management initiatives
• Experience supporting DoD or Federal Government customers preferred