Customer Service Representative

Exacta Land Surveyors LLC is a company that provides a variety of surveying services, and they are seeking a detail-oriented Customer Service Representative. The role involves managing the full lifecycle of incoming survey orders, including communication with clients and ensuring the accuracy of deliverables.

Responsibilities:

• Monitor and process incoming order files on an hourly basis, uploading and entering orders into the order management system
• Assign survey orders to appropriate vendors based on geography and capacity
• Communicate order confirmations, status updates, and deliverables to clients primarily via email
• Review completed survey deliverables for accuracy prior to client delivery; identify and resolve errors
• Respond to client inquiries regarding quotes, order status, and corrections
• Process order cancellations according to established procedures
• Generate and distribute monthly client statements
• Escalate complex or non-routine issues to the appropriate internal contact
• Perform light accounting tasks, including bill entry and vendor information coordination

Requirements:

• High school diploma or GED required
• 2+ years of customer service experience required
• Strong attention to detail with the ability to maintain accuracy at volume
• Comfortable with repetitive, process-driven workflows and able to balance competing demands without losing sight of client expectations
• A positive, flexible, solutions-oriented approach to the work — someone who stays composed under pressure and is genuinely committed to client service
• Self-directed and able to manage a high-volume queue with minimal supervision
• Clear written and verbal communication skills; able to respond to questions professionally and knowledgeably
• Proficient in Microsoft Office (Outlook, Word) and comfortable learning new software and cloud-based tools independently
• Associate's or Technical degree or higher preferred
• 5+ years of customer service experience preferred
• Experience with order management, CRM, or other job-related technology a plus
• Experience in real estate, title, or survey industries a plus
• Familiarity with lien search orders and estoppel reports a plus
• Valid driver's license and appropriate automobile insurance may be required