Bilingual Customer Service Representative

EnvoyCare Inc. provides healthcare support services including interpreting, transportation, durable medical equipment, and home modifications for the insurance industry. The Bilingual Customer Service Representative serves as the primary contact for clients, handling inquiries, scheduling and coordinating services, resolving issues, and providing support in English and Spanish.

Responsibilities:

• Respond to client inquiries via phone, email, and chat in a timely and professional manner
• Provide accurate information about EnvoyCare services, including DME, home health, interpreting, and transportation
• Assist clients with scheduling appointments, coordinating services, and resolving issues
• Troubleshoot client concerns and escalate complex issues to appropriate departments
• Maintain accurate records of client interactions and transactions
• Collaborate with internal teams to ensure seamless service delivery
• Provide interpretation services over the phone as needed
• Adhere to all company policies and procedures

Requirements:

• High school diploma or equivalent
• Fluency in both English and Spanish (oral and written)
• Excellent communication and interpersonal skills
• Strong problem-solving and critical thinking abilities
• Proficient in using computers and various software applications
• Ability to work independently and as part of a team
• REMOTE WORK ONLY FOR LOCAL APPLICANTS WITHING A 15 MILE RADIUS OF 92056
• Associate's degree preferred
• Experience in customer service, healthcare, or related field is a plus