Full-Time Customer Service Representative (Urgently Hiring)

MCI is a tech-enabled business services company delivering customer experience and business process outsourcing solutions. The Full-Time Customer Service Representative provides customer support through phone, email, and chat, resolves concerns, maintains customer records, processes requests, and works with internal teams to deliver exceptional customer experiences.

Responsibilities:

• Assist customers by phone, email, or chat
• Respond to customer inquiries accurately and efficiently
• Resolve customer concerns with professionalism and empathy
• Maintain detailed and accurate customer records
• Process requests and follow established procedures
• Meet quality and productivity goals
• Work collaboratively with internal teams to resolve customer issues
• Deliver an exceptional customer experience with every interaction

Requirements:

• Must be 18 years or older
• High school diploma or GED required
• Fluent in English
• Strong verbal and written communication skills
• Excellent problem-solving and active listening abilities
• Ability to multitask and work in a fast-paced environment
• Must be authorized to work in the country where the job is based
• Previous outbound sales experience
• Call center sales experience
• Experience meeting sales quotas
• CRM software experience
• Upselling or cross-selling experience
• Bilingual or multilingual skills
• Previous customer service experience is an advantage but not required