Senior Service Designer

AGENCIES/RECUITERS DO NOT SUBMIT

Introduction

We are seeking a talented Service Designer/UX professional to join our team and work with a utility client. As a Service Designer, you will be responsible for creating seamless and user-friendly experiences for our clients'' customers. You will collaborate with cross-functional teams to design and implement innovative solutions that enhance the overall customer experience.

Responsibilities

• Lead the design and development of service solutions that meet the needs of the utility client''s customers
• Conduct user research to understand customer behaviors, preferences, and pain points
• Create user personas, customer journey maps, and service blueprints
• Collaborate with stakeholders to define project requirements and goals
• Design and prototype digital and physical service touchpoints
• Test and iterate on service designs based on user feedback and usability testing
• Ensure consistency and coherence across all service touchpoints
• Stay current on industry trends and best practices in service design and UX
• Communicate design concepts and recommendations to internal teams and clients
• Work closely with developers and other team members to implement service solutions

Requirements

Required Skills

• Proven experience as a Service Designer, UX Designer, or similar role
• Strong understanding of user-centered design principles and methodologies
• Proficiency in design tools such as Adobe Creative Suite, Sketch, or Figma
• Excellent communication and collaboration skills
• Ability to manage multiple projects and deadlines simultaneously
• Experience working in agile development environments

Preferred Skills

• Experience working with utility clients or in the energy sector
• Knowledge of service design frameworks such as Service Design Thinking or Design Thinking
• Experience conducting usability testing and user research
• Ability to create interactive prototypes using tools like InVision or Axure
• Understanding of front-end development technologies such as HTML, CSS, and JavaScript