Product Manager, Salesforce & Internal Platforms

Lumenalta is a remote-first company specializing in innovative digital products for enterprise clients. As a Product Manager for Salesforce & Internal Platforms, you will own the strategy and execution for product and operational workflows, driving outcomes for various stakeholders while leading cross-functional teams.

Responsibilities:

• Lead modernization efforts across operational workflows and internal platforms, including systems built within or integrated with Salesforce
• Help evolve the Salesforce ecosystem thoughtfully — evaluating when Salesforce is the right solution for workflow orchestration versus when alternative architectural or platform approaches are better suited
• Own the end-to-end product lifecycle for one or more product areas, from vision and roadmap through delivery, launch, and iteration
• Define and articulate a clear product vision aligned to company strategy, operational scalability, and measurable business outcomes
• Partner closely with Engineering, Design, Operations, Legal, Compliance, Data, and other cross-functional stakeholders to deeply understand problems and shape scalable solutions
• Define product requirements, write clear user stories, and prioritize the backlog based on business impact, user value, technical feasibility, and long-term maintainability
• Partner with Engineering and Architecture teams to improve platform scalability, reduce operational complexity, and create sustainable long-term technical solutions
• Drive cross-functional alignment and execution to ensure roadmap commitments are delivered with quality, clarity, and measurable impact
• Use qualitative and quantitative insights to inform decisions, measure product performance, and continuously improve outcomes
• Communicate product strategy, trade-offs, roadmap updates, risks, and launch plans to stakeholders and leadership
• Influence without authority across teams, fostering a collaborative, customer-focused product culture

Requirements:

• 5+ years of experience in product management, including ownership of complex, cross-functional product areas
• Experience working closely with Salesforce platforms and cross-functional CRM or operational workflow teams
• Strong understanding of workflow orchestration, process automation, and the tradeoffs of using Salesforce as both a CRM and an operational workflow platform
• Demonstrated ability to independently drive product strategy and execution in operationally complex environments
• Strong systems-thinking mindset, with the ability to connect customer experience, operational workflows, data architecture, and technical platform decisions
• Ability to partner effectively with Engineering and Architecture teams on scalable approaches for integrations, data models, and operational systems design
• Strong stakeholder management and influence skills across technical and non-technical audiences
• Experience operating as a senior individual contributor within Agile development environments (e.g., Jira, Confluence)
• Comfort navigating ambiguity and balancing short-term delivery needs with long-term product and platform strategy
• Strong analytical mindset, with experience using data to drive prioritization and decision-making
• A track record of delivering user-centered, high-impact solutions
• Advanced English fluency, both written and verbal
• Experience in health insurance or other regulated industries
• Experience with Network, Insurance Product, CRM, and Sales Enablement workflows
• Experience with Salesforce ecosystem modernization and operational workflow transformation
• Experience with Claims, Payment Integrity, Enrollment & Eligibility, and Financial Systems
• Experience with Digital Platforms — Member, Broker, and Employer Services
• Experience with operational data platforms, systems integrations, or workflow automation