Home
Jobs
Saved
Resumes
Senior Customer Success Manager, Fluent German at Hypatos | JobVerse
JobVerse
Home
Jobs
Recruiters
Companies
Pricing
Blog
Jobs
/
Senior Customer Success Manager, Fluent German
Hypatos
Remote
Website
LinkedIn
Senior Customer Success Manager, Fluent German
Germany
Full Time
1 week ago
No Sponsorship
Apply Now
Key skills
AI
SaaS
Customer Success
Account Management
About this role
Role Overview
Build trusted relationships with executives and senior stakeholders
Develop and implement success plans that drive adoption, retention, and customer value
Conduct executive and business reviews, present outcomes, and derive actionable recommendations
Identify cross-sell and upsell opportunities that support expansion and growth
Develop playbooks, best practices, and processes to elevate Customer Success management at Hypatos
Relay insights and feedback to Product, Engineering, and Marketing
Requirements
University degree in a relevant field or equivalent practical experience
3-4 years of experience in Customer Success, Account Management, or Consulting – ideally in SaaS or AI environments
Proven track record in building and implementing customer success processes, playbooks, and strategies
Strong understanding of adoption and retention metrics as well as customer lifecycle management
Experience with enterprise SaaS deployments or digital transformation projects
Fluent English and German are required
Benefits
Personal professional development budget
Meal allowance
Sports activities
Complimentary beverages (including beer)
Apply Now
Home
Jobs
Saved
Resumes