About this role
Hi,
Greetings from Conch Technologies Inc
Position: CUSTOMER RELATIONS SPECIALIST II
Location: 100% Remote
Duration: 12+ Months Contract
Position: CUSTOMER RELATIONS SPECIALIST II
Location: 100% Remote
Duration: 12+ Months Contract
The Role
The Customer Service Rep's (CSR) primary role is to key received order requests into multiple systems for internal and external order submissions. Compiling, verifying accuracy, and sorting information to prepare source data for computer entry. Entering customer orders to ensure complete customer satisfaction in a timely manner. Review the order for deficiencies or errors, correct any incompatibilities, and verify that the order submission is accepted. This role is a non-customer-facing position. Working with internal POC with limited to no interaction with customers. Requires a GSA background check working with Federal accounts.
The Customer Service Rep's (CSR) primary role is to key received order requests into multiple systems for internal and external order submissions. Compiling, verifying accuracy, and sorting information to prepare source data for computer entry. Entering customer orders to ensure complete customer satisfaction in a timely manner. Review the order for deficiencies or errors, correct any incompatibilities, and verify that the order submission is accepted. This role is a non-customer-facing position. Working with internal POC with limited to no interaction with customers. Requires a GSA background check working with Federal accounts.
The Main Responsibilities
• Work independently on case orders and, at times, with other groups to request additional order information necessary to complete order submissions
• Check source documents for accuracy
• Verify data and correct data where necessary
• Obtain further information for incomplete documents
• Combine and rearrange data from source documents where required
• Enter data from source documents into the computer systems and forms
• Check completed work for accuracy
• Comply with data integrity and security policies
• Computer and technical skills: 2 or more years of experience
• Work independently on case orders and, at times, with other groups to request additional order information necessary to complete order submissions
• Check source documents for accuracy
• Verify data and correct data where necessary
• Obtain further information for incomplete documents
• Combine and rearrange data from source documents where required
• Enter data from source documents into the computer systems and forms
• Check completed work for accuracy
• Comply with data integrity and security policies
• Computer and technical skills: 2 or more years of experience
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What We Look for in a Candidate
- Computer and technical skills - 2 or more years of experience including Microsoft suite
- Attention to detail, multitasking, and problem-solving
- Telecom knowledge or background is preferred, including managed services, Data, Voice, Ethernet, DWDM, SRE, DIA, SD-WAN
Background Screening
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis
Equal Employment Opportunities
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments, or training.
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments, or training.
Disclaimer
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
Thanks & Regards,
Nayak Teketi
Desk:
Email:
Conch Technologies Inc |
6750 Poplar Ave # 711, Memphis, TN 38138, United States
Nayak Teketi
Desk:
Email:
Conch Technologies Inc |
6750 Poplar Ave # 711, Memphis, TN 38138, United States