Customer Service Rep (Remote) Hendersonville, TN

Central Research, Inc. (CRI) is dedicated to helping people navigate their federal student loans. They are currently seeking Customer Service Representatives who will assist borrowers with account inquiries and provide empathetic customer support in a remote setting.

Responsibilities:

• Assist student loan borrowers with account inquiries, repayment options, and application processes
• Handle inbound and outbound calls in a fast-paced, high-volume contact center environment
• Provide accurate, professional, and empathetic customer support
• Ensure compliance with federal regulations, company policies, and data security standards
• Meet key performance indicators and quality assurance standards

Requirements:

• U.S. Citizenship
• High School diploma or GED
• 6+ months of customer service in a business, non-retail environment or call center experience
• 6+ months of computer experience in a business setting
• Proficiency in Microsoft Office tools (Word, Excel, Outlook, OneNote)
• Must live within 75 miles of Hendersonville, TN
• Ability to obtain and maintain a Federal Public Trust (5c) security clearance (financial/credit history and background will be reviewed): Not in default on federal student loans, Demonstrated financial responsibility, No felony convictions within the past 7 years, Misdemeanor convictions within the past 7 years may impact eligibility, No non-medical collections totaling $7,500 or more
• Prior call center experience
• Associate or bachelor's degree