Salesforce Business Analyst

Net2Source (N2S) is seeking a Salesforce Business Analyst to collaborate with business stakeholders and translate their needs into detailed Salesforce functional requirements. The role involves facilitating workshops, managing product backlog items, and ensuring compliance with pharmaceutical and life sciences processes.

Responsibilities:

• Collaborate with business stakeholders to gather, analyze, and document business requirements
• Translate business needs into detailed Salesforce functional requirements and user stories
• Facilitate workshops, discovery sessions, and requirement elicitation meetings
• Create and maintain product backlog items, epics, features, and user stories in Jira
• Define acceptance criteria and support UAT planning and execution
• Work closely with Salesforce administrators, developers, architects, and QA teams
• Conduct backlog refinement and sprint grooming sessions with Agile teams
• Document business processes, workflows, and functional specifications in Confluence
• Support implementation of Sales Cloud, Experience Cloud, or Life Sciences Cloud solutions
• Perform gap analysis and recommend Salesforce-based process improvements
• Coordinate with business and IT teams to ensure successful solution delivery
• Track project progress, manage requirement changes, and communicate updates to stakeholders
• Ensure compliance with pharmaceutical and life sciences business processes and regulations
• Participate in sprint planning, reviews, retrospectives, and release activities
• Assist in data migration, testing, training, and deployment activities
• Provide post-production support and continuous improvement recommendations

Requirements:

• Collaborate with business stakeholders to gather, analyze, and document business requirements
• Translate business needs into detailed Salesforce functional requirements and user stories
• Facilitate workshops, discovery sessions, and requirement elicitation meetings
• Create and maintain product backlog items, epics, features, and user stories in Jira
• Define acceptance criteria and support UAT planning and execution
• Work closely with Salesforce administrators, developers, architects, and QA teams
• Conduct backlog refinement and sprint grooming sessions with Agile teams
• Document business processes, workflows, and functional specifications in Confluence
• Support implementation of Sales Cloud, Experience Cloud, or Life Sciences Cloud solutions
• Perform gap analysis and recommend Salesforce-based process improvements
• Coordinate with business and IT teams to ensure successful solution delivery
• Track project progress, manage requirement changes, and communicate updates to stakeholders
• Ensure compliance with pharmaceutical and life sciences business processes and regulations
• Participate in sprint planning, reviews, retrospectives, and release activities
• Assist in data migration, testing, training, and deployment activities
• Provide post-production support and continuous improvement recommendations
• Salesforce Business Analysis
• Pharma / Life Sciences industry experience
• Sales Cloud, Experience Cloud, or Life Sciences Cloud