WORK FROM HOME CUSTOMER SERVICE REPRESENTATIVE

Our Blood Institute is seeking a Customer Service Representative to work from home and support their life-saving mission. The role involves interacting with the public to gain commitment for blood donations and requires effective communication skills over the phone.

Responsibilities:

• Call donors on assigned lists for the purpose of gaining commitment for donation
• Meet calls per hour standards
• Follow scripts & talking points as directed
• Leave quality recorded messages with accurate information
• Schedule donor procedure appointments in accordance with donor commitment
• Consistently meet all monthly performance metrics
• Record information in a neat, accurate and timely manner
• Make follow-up and reminder calls
• Answer incoming calls, routing and assisting callers as appropriate
• Educate donors about automated donation procedures as instructed working to gain commitment for the donor to "power up" & donate through an automated procedure
• Consistently maintain a high level of customer service in all outbound or inbound calls with a pleasant attitude and appropriate follow-up on concerns and requests
• Maintain confidentiality with regard to all medical and other private donor, client, and business information
• Maintain and update donor call profiles through accurate data entry
• Route medical questions through appropriate channels
• Maintain a high standard of integrity and confidence in all communication with donors
• Comply with all applicable compliance, safety directives and regulations
• Assist in the training of paid and volunteer staff when needed

Requirements:

• High school diploma or equivalent
• Pleasant voice and professional manner required
• Ability to effectively communicate to the public over the phone
• One year previous experience in customer service or telemarketing position preferred
• Flexibility to work unscheduled or long hours in response to a crisis or special blood needs