About this role
Sagility is a global leader in business process management dedicated to enhancing the member and patient experience. They are seeking Remote Customer Service Representatives to handle incoming calls, provide resolutions to customer inquiries, and ensure quality and customer satisfaction.
Responsibilities:
- Handle incoming calls promptly and professionally
- Research and provide effective resolutions to customer inquiries
- Accurately document call details
- Communicate empathetically and diplomatically with clear, professional articulation
- Meet team goals for quality and customer satisfaction daily
Requirements:
- Must be 18 years or older
- High School Diploma or equivalent
- Minimum of 1 year at a single job, preferably in customer service
- Reliable attendance, with no absences in the first 90 days
- Typing at least 25 WPM
- Hardwired internet connection with minimum speeds of 10 Mbps upload and 25 Mbps download
- Secure, private work area at home
- Flexible availability, including weekends
- At least 1 year of experience in a call center environment is required
- Previous healthcare experience is a plus