Brand Strategist

RetentionX is a company that powers over 1,500 leading brands to transform eCommerce and customer data into growth-driving intelligence. They are seeking a full-time Brand Strategist to join their Customer Success team, playing a critical role in maximizing the value of their platform for brands and ensuring customer satisfaction.

Responsibilities:

• Building and maintaining relationships with a portfolio of global brands
• Guiding new brands through onboarding, ensuring a smooth start with RetentionX
• Providing ongoing training and strategic advice to help brands get the most out of our software
• Demonstrating our platform to potential new customers
• Identifying customer needs and challenges, proactively offering solutions
• Creating educational content such as Help Center articles, guides, case studies, and webinars
• Staying ahead of eCommerce and marketing trends to continuously expand your expertise