Key skills
AINLPSeleniumAzurePostmanSalesforceCRMJiraAgileSDLCCI/CDCommunication
About this role
VySystems is seeking an experienced Quality Engineer to ensure the quality and reliability of enterprise contact center solutions. The role involves hands-on testing of various platforms and leading test communications with clients to validate customer journeys and integrations.
Responsibilities:
- Perform functional, integration, system, regression, and UAT testing of contact center applications
- Test platforms individually and validate end-to-end omnichannel flows across:
- NICE CXone (IVR, ACD, call routing, agent desktop, reporting)
- Kore.ai (bot conversations, intents, NLP accuracy, dialog flows)
- Salesforce(case management, CTI integration, screen pops, workflows)
- Validate CRM, bot, and telephony integrations to ensure seamless customer experience
- Review business and technical requirements and create:
- Test scenarios and test cases
- End-to-end customer journey validations
- Execute manual test cases and analyze results
- Identify, log, track, and retest defects with clear documentation
- Use ALM / Quality Center or similar tools (e.g., Jira, Azure) for:
- Test case management
- Defect tracking
- Test execution reporting
- Maintain traceability between requirements, test cases, and defects
- Lead test status calls with clients and internal stakeholders demonstrating testing results, defect analysis, and validation evidence to clients
- Collaborate closely with developers, architects, and product teams to resolve issues
Requirements:
- Strong experience testing in Omnichannel Contact Center Solutions
- Hands-on experience with ALM or other test management tools
- Experience in API testing and data validation
- Strong understanding of SDLC, STLC, and Agile methodologies
- Lead test status calls with clients and internal stakeholders demonstrating testing results, defect analysis, and validation evidence to clients
- Collaborate closely with developers, architects, and product teams to resolve issues
- Strong communication and client-facing skills
- Ability to lead discussions and clearly articulate quality findings
- Analytical mindset with high attention to detail
- Ownership-driven and proactive approach to quality
- Experience with test automation tools (e.g., Postman/Newman, Rest Assured, Selenium, or similar)
- Scope, design and execute automation test scripts automation implementation
- Exposure to performance or load testing for contact centers
- Support CI/CD testing efforts where applicable