Customer Assistance Manager

Role Overview

• Ensure regional operations and logistics are efficient and effective
• Analyze performance trends to identify ways to maximize results
• Provide professional and courteous service to customers, regardless of circumstances
• Off-load merchandise returns and assist with collections support as needed
• Sit or stand, bend, push/pull, climb and reach
• This position requires up to 95 % travel to customers' residences

Requirements

• High School Diploma or GED required
• Bilingual (English/Spanish Fluency) is a strong plus, but not required
• Must be at least 21 years old
• A valid driver’s license and a driving record that meets company standards are required
• Must have prior management and collections experience
• Previous warehouse, logistics, laborer and driver experience is helpful
• Prior experience in customer service or sales strongly preferred
• Must maintain a professional appearance
• Superb communication skills; written and verbal
• Able to regularly lift 50-75 lbs. without assistance or push and pull up to 100 lbs. occasionally using a dolly and other safety equipment
• Experience in handling money is preferred
• Previous lease-to-own (LTO) experience strongly preferred

Benefits

• Full Health Benefits; Medical/Dental/Vision/Life Insurance + Paid Parental Leave
• Company Matched 401k
• Paid Time Off + Paid Holidays + Paid Volunteer Time
• Diversity Alliance Resource Groups
• Employee Stock Purchase Program
• Tuition Reimbursement
• Charitable Gift Matching
• Job Required Equipment & Services Will Be Provided