Sr. Technical Business Analyst

Catapult Federal Services is a publicly traded financial technology company that provides software and payment solutions to banks and credit unions. The Senior Business Analyst will work on the Card Processing Solutions team, gathering requirements, defining specifications, and collaborating with multiple engineering teams to ensure successful project delivery.

Responsibilities:

• Partner with financial institution customers to elicit, document, and validate system requirements from concept through production release
• Author business requirements documents, functional specifications, and system documentation to a high standard
• Facilitate UAT sessions, including ISO 8583 message validation from the switch and ETL handoffs to downstream systems
• Support jBridge integrations and EFT transaction switching, routing, and settlement workflows
• Serve as the primary liaison between business stakeholders and development/QA teams, translating requirements into actionable technical guidance
• Participate in business process re-design efforts and assess how system enhancements can improve workflow and operational efficiency
• Perform application, system, and regression testing as needed
• Collaborate across 5–7 development platforms and 10–15 engineering teams simultaneously
• Drive multiple parallel work streams without dropping the ball
• Contribute to end-user and project management documentation
• Work with industry research groups to anticipate product trends and inform roadmap decisions
• Provide guidance and mentorship to junior analysts on the team

Requirements:

• 6+ years of experience as a business or systems analyst — no exceptions
• Demonstrated experience in requirements gathering, use case development, and functional/technical specification writing
• Payment processing industry experience is required
• Hands-on experience with both Waterfall and Agile development methodologies
• Working knowledge of ISO 8583 message specification and EFT transaction messaging
• Familiarity with EFT transaction switching, routing, high-speed transaction processing, and related constraints
• Ability to manage highly complex, multi-platform projects spanning many engineering teams simultaneously
• Exceptional written and verbal communication skills — equally fluent with a dev team and a bank executive
• Strong collaborative instincts and comfort operating in a matrixed, team-first environment
• Knowledge of debit and credit issuer processing
• Familiarity with JHA products and services
• Data mapping experience
• ATM messaging, fraud strategy, dispute processing, or EFT billing and settlement exposure
• Core banking or core credit union domain knowledge
• Experience in a fast-moving fintech or enterprise software environment
• Bachelor's degree in Business, Information Systems, Computer Science, or a related field preferred. Equivalent professional experience will be considered