Business Analysis Advisor - Institutional Asset Management

PNC is a leading financial services company, and they are seeking a Business Analysis Advisor within their Institutional Asset Management organization. The role involves handling complex requests, providing support, and collaborating with various teams to ensure exceptional client service.

Responsibilities:

• Directs the research, discovery, collection and interpretation of business requirements
• Participates in the development and review of complex processes and procedures, workflow analytics and reporting
• May provide senior level consultation and communicates with clients and technology teams on business designs, problem solving and business analysis to support project goals and objectives
• Consults and recommends the frameworks, methodologies and processes involved in business requirements traceability for business analysis teams
• Independently mentors, leads, and coaches other associates to affect knowledge transfer
• Oversees the development and maintenance of all applicable policy and procedure documentation
• Translates business needs, processes and/or procedures by partnering with applicable experts and business stakeholders to determine and articulate needs
• May communicate with senior level stakeholders and technology teams on complex business requirements
• Leads multiple business analysis project management processes through planning, quality assurance and effectiveness assessment
• Provides direction for the successful deployment of projects
• Drives the development, analysis and distribution of complex reporting

Requirements:

• Handle complex I Hub requests (enrollments, exceptions, demos, access/security settings, content changes, and special projects)
• Provide support and identify risk, control, and workflow gaps
• Partner with colleagues from IAM, AMG Operations, Private Bank, IAM Digital, and related operations/support teams to provide exceptional client service
• Directs the research, discovery, collection and interpretation of business requirements
• Participates in the development and review of complex processes and procedures, workflow analytics and reporting
• May provide senior level consultation and communicates with clients and technology teams on business designs, problem solving and business analysis to support project goals and objectives
• Consults and recommends the frameworks, methodologies and processes involved in business requirements traceability for business analysis teams
• Independently mentors, leads, and coaches other associates to affect knowledge transfer
• Oversees the development and maintenance of all applicable policy and procedure documentation
• Translates business needs, processes and/or procedures by partnering with applicable experts and business stakeholders to determine and articulate needs
• May communicate with senior level stakeholders and technology teams on complex business requirements
• Leads multiple business analysis project management processes through planning, quality assurance and effectiveness assessment
• Provides direction for the successful deployment of projects
• Drives the development, analysis and distribution of complex reporting
• Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions
• Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework
• Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered
• Bachelors
• Enterprise digital platform(s) support in a regulated financial services environment (preferred: I-Hub, I-Hub Admin, I-Link, PayWeb, Siebel, AMtrust, ServiceNow)
• Strong business analysis, problem solving, and process documentation skills
• Demonstrated ability to effectively engage with internal and external users across varying levels of system knowledge and technical proficiency
• Collaborative team mentality with ability to multitask and shift/rebalance workload easily and efficiently
• Ability to partner effectively with product, technology, and client facing teams
• Clear, professional written and verbal communication skills
• Familiarity with access controls, approvals, and operational risk concepts
• Business Needs
• Business Processes
• Data Analytics
• Decision Making
• Management Reporting
• Prioritization
• Waterfall Model
• Analytical Thinking
• Business Assessment
• Business Process Modeling
• Consulting
• Effectiveness Measurement
• Information Capture
• Problem Solving
• Process Management
• Project Management
• Requirements Analysis
• Software Product Business Knowledge