Customer Engagement Manager - Oracle Health

Oracle is a leading technology company that provides innovative solutions across various industries. The Customer Engagement Manager is responsible for supporting and coordinating the delivery of Oracle Health projects, ensuring effective communication between Oracle and customer teams while maintaining project schedules and compliance with internal processes.

Responsibilities:

• Maintain and update status reports for all active, upcoming, and completed projects in the portfolio
• Audit project assignments and ensure correct roles (primary/secondary PM) are captured and reflected in tracking systems
• Monitor progress and update project status spreadsheets daily; address changes and ensure accuracy of information
• Schedule, prepare, and participate in regular internal and external status meetings (including weekly, bi-weekly, and ad hoc updates)
• Distribute agendas, document notes, and coordinate follow-up on meeting action items
• Serve as a key point of contact for project updates and facilitate effective communication between Oracle and customers stakeholders
• Fulfill all consulting compliance requirements: milestone reviews, invoice approvals, project/task closures, Monthly Status Report and updates, program slide deck maintenance, and write-offs
• Prepare and submit monthly leadership updates and go-live announcements as required
• Identify key area for process improvement and operational rigor
• Initiate project staffing for newly signed contracts, collaborating with resource analysts and using the Demand & Slotting Tool
• Support the contract handoff and sales turnover process by leveraging documentation and working with sales and delivery leads
• Monitor action items and outstanding requests proactively, escalating issues to leadership when necessary for timely resolution
• Engage with internal and customer contacts to address project risks, delays, or important escalations

Requirements:

• 4–6 years of project management or customer engagement experience, preferably in healthcare IT or consulting environments
• Solid track record of managing multiple concurrent projects and priorities
• Effective verbal and written communicator with internal teams and external customers
• Proficient in project management tools (e.g. SharePoint, JIRA, Oracle APEX) with attention to detail and strong organizational skills
• Solid understanding of compliance processes, project tracking, and reporting best practices
• Demonstrated problem-solving skills and ability to escalate and resolve issues effectively