Customer Engagement Manager - Oracle Health

NetSuite is seeking a Customer Engagement Manager responsible for supporting and coordinating the delivery of Oracle Health projects for a key strategic account. The role involves maintaining project schedules, facilitating communication between Oracle and customer teams, and ensuring compliance with internal processes throughout the project lifecycle.

Responsibilities:

• Maintain and update status reports for all active, upcoming, and completed projects in the portfolio
• Audit project assignments and ensure correct roles (primary/secondary PM) are captured and reflected in tracking systems
• Monitor progress and update project status spreadsheets daily; address changes and ensure accuracy of information
• Schedule, prepare, and participate in regular internal and external status meetings (including weekly, bi-weekly, and ad hoc updates)
• Distribute agendas, document notes, and coordinate follow-up on meeting action items
• Serve as a key point of contact for project updates and facilitate effective communication between Oracle and customers stakeholders
• Fulfill all consulting compliance requirements: milestone reviews, invoice approvals, project/task closures, Monthly Status Report and updates, program slide deck maintenance, and write-offs
• Prepare and submit monthly leadership updates and go-live announcements as required
• Identify key area for process improvement and operational rigor
• Initiate project staffing for newly signed contracts, collaborating with resource analysts and using the Demand & Slotting Tool
• Support the contract handoff and sales turnover process by leveraging documentation and working with sales and delivery leads
• Monitor action items and outstanding requests proactively, escalating issues to leadership when necessary for timely resolution
• Engage with internal and customer contacts to address project risks, delays, or important escalations

Requirements:

• 4–6 years of project management or customer engagement experience, preferably in healthcare IT or consulting environments
• Solid track record of managing multiple concurrent projects and priorities
• Effective verbal and written communicator with internal teams and external customers
• Proficient in project management tools (e.g. SharePoint, JIRA, Oracle APEX) with attention to detail and strong organizational skills
• Solid understanding of compliance processes, project tracking, and reporting best practices
• Demonstrated problem-solving skills and ability to escalate and resolve issues effectively