Customer Success Manager, SMB

Zocdoc is the leading healthcare marketplace that empowers patients to easily find and book care. The Customer Success Manager for SMB will help existing providers maximize their performance on the Zocdoc platform by understanding their goals, upselling products, and improving overall practice performance.

Responsibilities:

• Working closely with sales/acquisition and operations teams to onboard new provider practices by prioritizing and managing complex processes across multiple accounts
• Driving practice performance by effectively communicating feature value and handling objections to maintain setup and increase buy-in
• Being incredibly detailed oriented, able to manage multiple projects simultaneously with consistent touchpoints, and thrive with a high degree of autonomy
• Being an expert on Zocdoc’s product and training new providers/their teams on best practices to be successful
• Proactively identifying and resolving issues that could affect customer satisfaction and buy-in
• Being self-motivated to own your metrics, strive to exceed goals, and openly seek feedback and coaching to support areas of opportunity
• Being persuasive and excelling in sales tactics to build genuine connections with customers to maximize buy-in to feature adoption and drive high onboarding satisfaction
• Influencing providers to deepen their partnership with Zocdoc by investing in our products to maximize their potential for success; creating future brand ambassadors is something you should strive for

Requirements:

• Bachelor's degree or equivalent
• 1-2 years of professional experience in an SDR, business development, customer success or account management role
• Stellar communication and interpersonal skills
• Strong attention to detail, highly organized, and a quick, curious learner
• A high level of problem-solving and issue-resolution skills
• Ability to think on your feet and thrive in a dynamic, start-up environment