Health Client Manager - Mid Market - Virtual

Alight is a company that champions people and focuses on improving lives through a unified benefits ecosystem. The Health Client Manager (HCM) serves as the primary point of contact for clients regarding Health Benefits delivery, ensuring client satisfaction and managing ongoing requirements.

Responsibilities:

• Ongoing relationship with clients and maintain regular communication with key client stakeholders
• Evaluating manage, and resolve complex operational and technical challenges
• Understanding our technology solutions to better serve client needs
• Organizing, plan, and lead both internal and external meetings effectively
• Overseeing projects from initiation to completion, providing subject matter expertise to the client throughout
• Utilizing ad hoc reporting, Google Analytics, and Advanced Table Editor. Assist with escalations and provide client consultation
• Serving as a Subject Matter Expert for service-specific and common client requirements
• Collaborating seamlessly with a global team dedicated to client delivery and satisfaction. Executing the solution roadmap for the client
• Developing domain and operational expertise within the client team
• Managing and deliver client reporting, including addressing non-standard reporting needs

Requirements:

• Possess Bachelor's or equivalent work experience
• Able to translate concepts to client requirements that drive technological and process solutions to meet client needs
• Possess project and client management experience
• Possess analytical, problem-solving, and organizational skills
• Possess Leadership and coaching skills
• Possess Excellent verbal, written, and interpersonal communication skills. Able to facilitate effective conversations with internal and external clients
• Possess Health Welfare/Annual enrollment experience
• Guide, and support the team in adopting best practices