Health Client Manager - Mid Market - Virtual

Alight Solutions is a company that focuses on connecting purpose with impact, empowering clients to build a healthier and more financially secure workforce. The Health Client Manager serves as the primary point of contact for clients regarding Health Benefits delivery, ensuring client satisfaction and managing ongoing requirements.

Responsibilities:

• Ongoing relationship with clients and maintain regular communication with key client stakeholders
• Evaluating manage, and resolve complex operational and technical challenges
• Understanding our technology solutions to better serve client needs
• Organizing, plan, and lead both internal and external meetings effectively
• Overseeing projects from initiation to completion, providing subject matter expertise to the client throughout
• Utilizing ad hoc reporting, Google Analytics, and Advanced Table Editor. Assist with escalations and provide client consultation
• Serving as a Subject Matter Expert for service-specific and common client requirements
• Collaborating seamlessly with a global team dedicated to client delivery and satisfaction. Executing the solution roadmap for the client
• Developing domain and operational expertise within the client team
• Managing and deliver client reporting, including addressing non-standard reporting needs

Requirements:

• Possess Bachelor's or equivalent work experience
• Able to translate concepts to client requirements that drive technological and process solutions to meet client needs
• Possess project and client management experience
• Possess analytical, problem-solving, and organizational skills
• Possess Leadership and coaching skills
• Possess Excellent verbal, written, and interpersonal communication skills. Able to facilitate effective conversations with internal and external clients
• Possess Health Welfare/Annual enrollment experience
• Guide, and support the team in adopting best practices