Customer Success Manager - Internal Candidates Only

PaceMate® is a patient-centered, tech-enabled cardiac device monitoring platform serving integrated delivery networks and academic health systems nationwide. The Customer Success Manager plays a critical role in onboarding, training, and cultivating the relationship between PaceMate® and the customer, focusing on maintaining customer satisfaction and addressing challenges related to software and workflow.

Responsibilities:

• Understanding the alignment of strategic, financial, and operational goals within the geography
• Develop and drive area objectives, plans and budget to align with corporate plans; establish criteria to monitor area’s progress and measure of success
• Collaborate with the area sales managers to implement the commercial strategy that drives market adoption
• Develop Clinical and Executive Champions at all new customer sites
• Develop and execute a resources alignment / deployment for a successful customer launch and customer maintenance
• Organize and manage the onboarding process and maintain an accurate forecast
• Work closely with PaceMate™ business and product development team to bring customer feedback back into the company for new system developments

Requirements:

• Minimum 5 years of experience within medical device sales and clinical services
• Experience working in a fast-growing company that is building a market
• Experience within the CV, Healthcare IT or capital equipment markets required
• Established background in the Cardiology/EP space with current relationships in Cardiology/EP
• Strong organizational skills managing complex processes
• Technical skills. Experience in education/training Cardiology staff and physicians
• Leadership and influencing skills. Proven ability to motivate people
• Bachelor's degree or equivalent experience required
• Must be willing to travel greater than 50%
• Proven ability to work remotely and autonomously
• Available to assist coworkers with active onboarding projects when needed
• Must legally be eligible to work in the US
• Geographic restriction: Must reside and work exclusively within the contiguous United States
• Requires overnight travel