Bilingual Health Care Customer Service Representative - 2nd Shift
United States of America
Full Time
1 hour ago
$18 - $20 USD
No H1B
Key skills
Medical terminologyPatient billingHealthcare insuranceHealthcare administrationFDCPA complianceFCRA complianceHIPAA complianceCall center customer serviceBilingual communication
About this role
State Collection Service, Inc. is seeking Remote Bilingual Health Care Customer Service Representatives to join their fast-growing teams. The role involves handling inbound and outbound calls, resolving questions regarding insurance and financial assistance, and processing payments in a high-tech environment.
Responsibilities:
- Makes and answers calls in the name of the client to resolve billing and payment issues utilizing establish work queues and call pools as necessary
- Responds to requests for information by patient/account holders in a professional, thorough, explainable manner
- Acts to gain payment or arrangement of payment on behalf of the client as appropriate
- Follows client-specific protocols and policies when carrying out duties
- Investigates and responds to client enquiries as needed
- Enters and monitors payment arrangements
- Adhere to all FDCPA, FCRA, HIPPA and other applicable laws
Requirements:
- 1+ years' experience working in Call Center of Customer Service function where contact with the public was a part of daily duties
- Ability to work successfully in a fast-paced, deadline-oriented environment
- Strong organization skills. The ability to work on multiple tasks simultaneously
- Demonstrates flexibility in scheduling and assignments, to include regular evening and Saturday work as the business requires
- Ability to work successfully and cooperatively within a team-based environment
- Broadband internet connection (No DSL, or Dial Up)
- Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
- Minimum Speed Results: 40 mbps download, 5 mbps upload
- Cameras are required to remain on from the start of training through the end of each scheduled shift, excluding designated breaks and lunch periods. After training is completed, camera use will be required as directed by your supervisor or based on team expectations
- Knowledge/experience of medical terminology, patient billing, healthcare insurance and/or healthcare administration preferred
- Bilingual candidates will provide additional support for bilingual calls