Customer Service Representative

National HealthCare Corporation (NHC) is dedicated to providing hospice care with grace. They are seeking a Customer Service Representative to facilitate patient or client requests for hospice services, ensuring efficient communication and support for the Hospice Office Managers.

Responsibilities:

• Prepares specific reports and communicates on a regular basis with immediate supervisor and appropriate personnel
• Cheerfully and promptly handles inquiries or referrals for services
• Promptly identifies the caller’s needs and takes proper action to see that those needs are handled
• Handles sensitive issues in a professional manner, is able to diffuse potential problems that may arise between patients, clients or employees
• Assists in maintaining efficient, accurate records regarding any and all pertinent information for insurance verification
• Participates in the performance improvement (PI) quality assurance program
• Assists with preparing and maintaining billing files
• Provides support for the Hospice Office Managers to ensure accurate and timely information required by the corporate office for billing, scheduling, and payroll

Requirements:

• A high school graduate or the equivalent preferred
• Must be experienced with PC's and be familiar with common office software such as word and spreadsheets, etc
• Must be well organized and detail oriented
• Must be able to communicate clearly and comprehend written and verbal communications
• Must be able to function efficiently in a stressful work environment