Shaw Industries is a global design leader in commercial flooring, and they are seeking a Sales Development Specialist to contribute to sales growth by partnering with Account Executives. The role involves generating business intelligence, providing sales support, and ensuring customer satisfaction through various responsibilities.
Responsibilities:
- Provide Salesforce training for new Account Executives and internal partners, ensuring they are proficient in system use
- Generate comprehensive reports, including 3-year revenue analysis, Tableau visualizations, transaction history, and account base information
- Troubleshoot and resolve issues within the CSI system, manage mass account transfers, hardcode accounts to the correct sales managers, and merge duplicate accounts to maintain data integrity
- Manage email accounts and monitor Salesforce notifications and pipeline quote expirations for Account Managers who have left the company or on leave. Customer facing as needed
- Partner with Connect/Inform to create compelling marketing newsletters, email blasts, and promotional items that drive engagement and sales
- Collaborate with the Strategy and Insights team on new sales initiatives, including developing business plans and promotional incentives to drive growth
- Manage dealer price lists, including inputting ESP and Diverzify data accurately
- Ensure the integrity and accuracy of data within SFDC, including updates and troubleshooting
- Serve as a backup for Account Managers during their leave, vacation, or on an 'as needed' basis, ensuring continuous support and client engagement
- Partner with Customer Service to input new customers into Salesforce, ensuring a seamless onboarding process
- Maintain excellence in managing pricing, product inquiries, and identifying new selling opportunities
- Provide additional support by backing up teammates and managing multiple regions as directed by management to ensure seamless coverage
- Handle and resolve customer claims efficiently, providing appropriate solutions
- Provide expert recommendations for replacement products based on customer needs and preferences
- Act as a liaison between customers and the company to resolve issues and enhance customer satisfaction
- Organize and coordinate Lunch & Learn sessions to promote products and services
- Conduct basic market research to assist Account Executives in finding potential business opportunities
- Contact Research through Zoom info to find basic contact info for targeted end-users
- Create and manage simple prospect lists by analyzing basic market reports and helping to complete remedial account maps
- Document customer insights for the sales team to use during appointments
- Log leads and update project status within the territory
Requirements:
- High School education or equivalent
- 2+ years sales support experience
- Support up to 20 account executives at one time
- Located in Southeast United States
- CRM experience (Salesforce preferred)
- Data/reporting tools (Excel, Tableau exposure)