Sales Development Specialist, Shaw Contract

Shaw Industries is a global design leader in commercial flooring, and they are seeking a Sales Development Specialist to contribute to sales growth by partnering with Account Executives. The role involves generating business intelligence, providing sales support, and ensuring customer satisfaction through various responsibilities.

Responsibilities:

• Provide Salesforce training for new Account Executives and internal partners, ensuring they are proficient in system use
• Generate comprehensive reports, including 3-year revenue analysis, Tableau visualizations, transaction history, and account base information
• Troubleshoot and resolve issues within the CSI system, manage mass account transfers, hardcode accounts to the correct sales managers, and merge duplicate accounts to maintain data integrity
• Manage email accounts and monitor Salesforce notifications and pipeline quote expirations for Account Managers who have left the company or on leave. Customer facing as needed
• Partner with Connect/Inform to create compelling marketing newsletters, email blasts, and promotional items that drive engagement and sales
• Collaborate with the Strategy and Insights team on new sales initiatives, including developing business plans and promotional incentives to drive growth
• Manage dealer price lists, including inputting ESP and Diverzify data accurately
• Ensure the integrity and accuracy of data within SFDC, including updates and troubleshooting
• Serve as a backup for Account Managers during their leave, vacation, or on an 'as needed' basis, ensuring continuous support and client engagement
• Partner with Customer Service to input new customers into Salesforce, ensuring a seamless onboarding process
• Maintain excellence in managing pricing, product inquiries, and identifying new selling opportunities
• Provide additional support by backing up teammates and managing multiple regions as directed by management to ensure seamless coverage
• Handle and resolve customer claims efficiently, providing appropriate solutions
• Provide expert recommendations for replacement products based on customer needs and preferences
• Act as a liaison between customers and the company to resolve issues and enhance customer satisfaction
• Organize and coordinate Lunch & Learn sessions to promote products and services
• Conduct basic market research to assist Account Executives in finding potential business opportunities
• Contact Research through Zoom info to find basic contact info for targeted end-users
• Create and manage simple prospect lists by analyzing basic market reports and helping to complete remedial account maps
• Document customer insights for the sales team to use during appointments
• Log leads and update project status within the territory

Requirements:

• High School education or equivalent
• 2+ years sales support experience
• Support up to 20 account executives at one time
• Located in Southeast United States
• CRM experience (Salesforce preferred)
• Data/reporting tools (Excel, Tableau exposure)