About this role
Natera is a global leader in cell-free DNA testing, dedicated to oncology, women's health, and organ health. The Clinical Data Review Assistant supports the Clinical/Medical Laboratory Scientist Data Review team by communicating with customers and processing information needed for patient genetic testing samples and reports.
Responsibilities:
- Deal directly with internal and external customers via telephone and electronic channels to obtain or convey missing information needed for processing of submitted test samples
- Track sample collection kits and answer questions regarding test status
- Update internal databases regarding test development progress and make notes in LIMS case ‘notes’
- Assist CLS/MLS Data Reviewers in answering questions from clinics and customer support
- Coordinate report release requests from Genetic Counselors and Customer Support
- This role works with PHI on a regular basis both in paper and electronic form and has access to various technologies to access PHI (paper and electronic) in order to perform the job
- Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire
- Must maintain a current status on Natera training requirements
- Performs other duties as assigned