Customer Education Program Manager, New Products

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. They are seeking a Customer Education Program Manager, New Products to help enterprise customers successfully adopt OpenAI's newest products and features by developing educational programs and translating complex product information into practical guidance. This role involves collaborating with various teams to create customer-facing education packages and measure the effectiveness of educational initiatives.

Responsibilities:

• Build and scale repeatable education programs for new product launches and product updates
• Translate complex product information into practical use cases, demos, quickstarts, customer stories, and adoption guidance
• Partner closely with Product, Product Marketing, Marketing, Developer Experience, Technical Success, Solutions Architecture, and Customer Education teams to align educational efforts
• Create customer-facing education packages that support adoption before, during, and after major product releases
• Develop frameworks that help determine the right educational approach for different product moments and customer audiences
• Gather customer signals, usage data, and feedback from customer-facing teams to continuously improve educational programs
• Identify and highlight compelling customer use cases and success stories that accelerate adoption
• Design scalable workflows for producing high-quality educational content in a fast-moving product environment
• Measure the effectiveness of education initiatives and their impact on customer engagement and product adoption
• Help establish long-term operating models and cross-functional processes that support sustainable growth in customer education

Requirements:

• Experience creating customer-facing product education, technical content, enablement programs, webinars, demos, guides, or adoption resources
• Exceptional writing, editing, communication, and content development skills
• Strong product synthesis skills with the ability to transform technical concepts into actionable customer guidance
• Proven program management experience driving cross-functional initiatives across multiple stakeholders
• Experience partnering effectively with Product, Marketing, customer-facing teams, or technical organizations
• Ability to balance speed, quality, and operational rigor in a fast-paced environment
• Experience in enterprise SaaS, AI products, developer tools, or technical education
• Experience producing webinars, explainers, livestreams, podcasts, customer stories, or other educational media
• Familiarity with enterprise customer adoption and enablement strategies
• Hands-on experience using AI tools to create, test, review, and improve educational content
• Experience working with rapidly evolving technology products