Applied AI Engineers

Zoom is a company focused on building the best collaboration platform for enterprises. They are seeking Applied AI Engineers to collaborate cross-functionally to deploy production AI agents and shape the product roadmap while ensuring every deployment accelerates revenue.

Responsibilities:

• Designing and deploying production-ready AI agents during proof-of-concept engagements, integrating with customer CRMs, telephony systems, and knowledge bases using Python and TypeScript
• Engineering voice experiences by tuning speech synthesis, turn-taking, and barge-in across providers to match customer requirements and call profiles
• Building evaluation frameworks with scripted tasks and adversarial scenarios that measure resolution rate, containment, and customer satisfaction as deployment gates
• Capturing product gaps and contributing structured feedback to Engineering, generalising field solutions into reusable platform capabilities
• Transitioning successful pilots to Professional Services or partners with clear documentation, playbooks, and recommendations for ongoing operation