EverPro - Customer Success Manager (Remote, US)

EverCommerce is on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions. They are seeking a highly motivated Customer Success Manager to manage customer relationships, oversee customer adoption and renewals, and provide ongoing support to ensure client success.

Responsibilities:

• Consult with customers to understand their business and recommend best practices in the use of the software
• Handle customer support calls from long-time customers
• Train customers and their staff in the use of the software both online and in person
• Meet/exceed renewal and adoption quotas
• Nurture customer relationships to build trust
• Work to identify referable customers and case study candidates
• Participate in the ongoing creation and updating of best practices for role and department
• Operate across department boundaries
• Consistently increase your knowledge of the software and the industry
• Collaborate with other departments when necessary to help the customer be successful
• Some light travel may be involved
• Willingness to work over 40 hours when necessary

Requirements:

• Delivery of technology training in a corporate setting in-person and via the web
• Proven ability to manage multiple projects with tight deadlines
• Customer service/support
• High attention to detail
• Excellent written and verbal communication skills
• Project development
• Upsell to current customers
• Bachelor's degree or Associates degree with comparable experience
• Working well across departments
• Ability to prioritize and organize tasks
• Software Implementation
• Account management experience
• Support experience