Capital OneRemote
Senior Manager, Product Management (Digital Experience) - Capital One Software (Remote)
United States of America
Full Time
1 week ago
$182,000 - $208,000 USD
No H1B
Key skills
Product ManagementDigital ProductsEnterprise SaaSB2B Website ProductsB2B Customer LifecycleContent Management SystemsAdobe Experience ManagerContentfulOptimizelyMarketoSalesforceWeb PerformanceWeb SecuritySearch Engine OptimizationArtificial IntelligenceContent GovernanceDemand Generation FunnelsLead ScoringUser Behavior AnalyticsAgile FrameworkScrum Product Owner CertificationData-driven Decision MakingGoAIAnalyticsSaaSAgileScrumCustomer SuccessSales
About this role
Capital One is a leading financial services company that has embraced technology and data to innovate and personalize customer experiences. As the Senior Manager, Product Management for their enterprise website, you will shape the digital roadmap, prioritize features, and enhance the overall user experience across the customer lifecycle.
Responsibilities:
- Drive Digital Vision & Roadmap: Own the strategic vision and product roadmap for the enterprise website. You will align digital initiatives with overarching business goals, ensuring the website acts as a primary engine for domain authority, lead generation, and customer success
- Architect End-to-End Journeys: Map and build cohesive, frictionless digital customer experiences. You will integrate complex backend systems, marketing technology (MarTech), and internal processes to ensure users move seamlessly from educational discovery to product evaluation and post-purchase success
- Lead Cross-Functional Execution: Act as the connective tissue across the Go-To-Market engine. You will foster deep alignment between Product Marketing, Marketing Operations, UX Design, Content Strategy, Engineering, MarTech, and Sales Ops to break down silos and orchestrate unified experiences and campaigns
- Champion Usability & Design: Guide the UX/UI strategy to ensure the digital experience meets the expectations of executives and advanced technical buyers. You will enforce high standards for human-centric design, scannability, and accessibility
- Navigate a Highly Regulated Environment: Leverage your technical acumen to innovate safely. You will design digital experiences and data-capture processes that strictly adhere to enterprise security, privacy, and compliance standards without sacrificing user utility
- Cultivate Brand Advocates: Focus relentlessly on user value. By ensuring our digital presence clearly communicates our technical depth and solves real user pain points, you will build trust and foster long-term advocacy for Capital One Software
Requirements:
- Bachelor's, Master's, or PhD in quantitative field (such as Engineering, CS, Economics) or MBA with quantitative focus
- At least 7 years of experience working in Product Management focused on digital products
- At least 5 years of experience in the management or mentorship of product managers or product teams
- At least 5 years of experience driving measurable results related to digital platforms, such as lead generation, conversion rates, and customer adoption
- Experience leading enterprise SaaS or B2B website products at scale
- Expert-level knowledge of the entire B2B Customer Lifecycle, including strategies for acquisition, retention, and advocacy
- Deep understanding of CMS and martech platforms (e.g., Adobe, Contentful, Optimizely, Marketo)
- Experience with SalesTech stacks (e.g., Salesforce)
- Familiarity with web performance, security, SEO, AI, and content governance best practices
- Strong grasp of demand generation funnels, lead scoring, and user behavior analytics
- Certification in an Agile framework (e.g. Scrum Product Owner)