Senior Cloud Technical Lead

SAS is the leader in analytics, inspiring customers worldwide to transform data into intelligence. The Senior Cloud Technical Lead will provide technical leadership for customer engagements in the cloud, ensuring excellent service and customer satisfaction through collaboration with various teams.

Responsibilities:

• Own all technical aspects of a customer environment from implementation through ongoing operations for a select portfolio of SAS Cloud customers
• Oversee and approve all changes for assigned customers
• Consult with customers as you learn their business and understand how SAS drives their business outcomes
• Deliver excellent customer service using a customer first and continuous improvement mindset
• Collaborate with global SAS R&D, Product, Technical Support, Service Management Office, and other CIS teams to drive customer satisfaction and ensure service quality for hosted and remote managed customers
• Contribute to customer success through a close partnership with Cloud Service Delivery Managers
• Participate and share lessons learned through a Community of Practice with global CTL’s
• Embrace curiosity, passion, authenticity and accountability