Identify, drive, and implement services to standardize cloud environments across the enterprise.
Build reusable architectures and services that can be leveraged by agile teams to improve development velocity.
Ensure applications follow best practices for fault tolerance, separation of duties, observability, and operational simplicity.
Design and operationalize cloud solutions that integrate Contact Center platforms and Voice Bot technologies.
Act as a subject matter expert for conversational AI and voice automation within customer engagement workflows.
Advise on scalability and development opportunities to enhance customer experience capabilities.
Deliver tooling and capabilities for cloud compliance, metrics, reporting, and cost management.
Translate business requirements into secure, scalable cloud solutions aligned with enterprise architecture principles and guardrails.
Apply DevSecOps principles and Agile methodologies to build immutable infrastructure using Infrastructure as Code (IaC).
Serve as a trusted cloud and customer experience expert for aligned business units.
Mentor junior team members and influence technical decisions to enable The Hartford’s technology transformation.
Work closely with the Chief Technology Office, Enterprise Data Office, Claims and Contact Center operations to deliver simple, outcome-driven solutions.

Experience in AWS Cloud, CI/CD DevOps and exposure to IAC deployments and build quality code.
Minimum 4+ years of software development or data engineering experience.
2+ years of operating production workloads in cloud infrastructure.
Proven experience with SDLC, Agile, and iterative deployment practices.
Expertise in Contact Center technologies (e.g., Contact Center, Workforce Management, Amazon Connect) and Voice Bots/Conversational AI, including delivery through Cloud Formation Templates and platform enablement using Infrastructure as Code (IaC).
Ability to communicate effectively at all organizational levels and influence leadership.
Ability to work independently in a lean, agile, and fast-paced environment.
Understanding of Serverless, Container, Observability; Cloud trail

AWS Cloud Engineer – Contact Center

Key skills