Remote Bilingual Customer Service Representative

Startek is a company focused on enhancing customer experiences through effective solutions. They are seeking a Remote Bilingual Customer Service Representative to assist customers with inquiries and provide solutions, ensuring high levels of customer satisfaction.

Responsibilities:

• Working diligently with your customers, providing them with solutions, answering general customer service questions that may include service issues, billing inquires, and product enhancement opportunities that will continue to drive customer satisfaction for our clients
• By providing your unique set of troubleshooting skills, you will own all your customer interactions, with a goal of one call resolution
• You will end your day satisfied knowing that you and you alone assisted a customer in the same manner you yourself would like to be assisted!
• Your expert service will position Startek as the employer and provider of choice!

Requirements:

• 18 years of age or older
• High School Diploma or GED
• Previous experience interacting with customers/clients, solving problems through troubleshooting, and creating connections
• Excellent Communications skills
• Desire to actively engage and listen to your customers
• Exhibit empathy and provide solutions in a fast-paced environment, focusing on one call resolution
• Ability to learn new concepts quickly and efficiently and apply those learnings in real-time
• A Windows 11 PC that meets our hardware requirements listed below
• Open availability for full time or part time scheduling
• Must be fluent in verbal and written Spanish & English (CEFR: B2 level or higher)