Customer Service Representative

Akkodis is seeking a Technical Services Engineer III to provide remote technical support for Neuromodulation products. This role involves assisting healthcare professionals and patients with troubleshooting and guidance in a regulated medical device environment.

Responsibilities:

• Provides remote technical support for Neuromodulation products
• Assists healthcare professionals, field representatives, and patients with device troubleshooting
• Conducts diagnostic review, system connectivity, and product use guidance

Requirements:

• The Technical Services Engineer III provides remote technical support for Neuromodulation products, assisting healthcare professionals, field representatives, and patients with device troubleshooting, diagnostic review, system connectivity, and product use guidance
• This role requires strong technical aptitude, excellent communication skills, and the ability to operate effectively in a regulated medical device environment
• Candidates without a four year degree who possess call center experience, hands on technical experience, healthcare familiarity, and strong customer service skills are encouraged to apply
• 5 years of experience (or bachelors degree in science) in technical support, medical support, call center operations, or customer service roles requiring troubleshooting or device handling
• Experience in environments such as healthcare facilities, clinics, labs, technical service centers, or medical device customer support teams is strongly beneficial
• Experience working with patients, healthcare providers, or medical staff is a plus, especially where device setup, guidance, or performance questions were involved
• High school diploma or equivalent combined with relevant technical, medical, or customer support experience is acceptable
• Candidates with vocational or technical coursework in bioscience, biomedical equipment, medical technology, electronics, IT, or related fields
• Strong customer service background, including experience assisting patients, clinicians, or technical users in high volume or fast paced environments
• Call center or remote support experience, especially roles requiring clear communication, documentation, and multi system navigation
• Practical exposure to medical devices, neuromodulation systems, clinical equipment, or other technology used in healthcare settings
• Ability to interpret technical instructions, product guides, diagrams, specifications, and clinical-use protocols