Customer Service Support Representative

Labcorp is seeking a remote Client Services Representative to join a dynamic team. The role involves acting as a liaison between Labcorp and customers, resolving inquiries, and providing education about products and services.

Responsibilities:

• Act a liaison between Labcorp, the customer base and patients
• Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet
• Speak with customers in a courteous, friendly, and professional manner using protocol procedures
• Inquire, clarify, and confirm customer requirements and understanding of the solution
• Provide additional customer education and information as needed
• Qualify and establish inbound new customers requesting Labcorp's products and services
• Work in multiple databases to research complex issues and questions
• Notify clients of test results in a timely and accurate manner
• Review test forms for accuracy and report any discrepancies
• Participate in activities designed to improve customer satisfaction and business performance
• Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance

Requirements:

• High School Diploma or GED equivalent
• 3 months or more of experience in a customer service role
• Current or prior Labcorp experience
• Associate's degree or higher
• Bilingual in English and Spanish highly desirable
• 3 months or more of experience working in a call center environment
• 3 months or more of experience in the healthcare industry, such as a physician's office, clinic or hospital