Customer Service Snr Manager-Support

Oracle is a leading company in AI and cloud solutions, dedicated to delivering innovative technology to its customers. The Senior Manager for Client Relations is responsible for overseeing the U.S. Support organization, ensuring high levels of customer satisfaction and driving departmental performance through effective management of line managers and their teams.

Responsibilities:

• The Senior Manager will be responsible for all aspects of the respective US Client Relations organization, including the direction of department managers and their staff
• A large component of this job is to translate departmental goals into performance objectives for each line manager and measure departmental and individual performance against plan
• To accomplish this goal, you will jointly develop and implement an employee development plan for each line manager and recommend strategies for improvement areas
• Your role will also include first line approval for salary and bonus recommendations as well as approving all personnel decisions (including hiring, promotion, transfer, compensation, and disciplinary action)

Requirements:

• 10+ years of experience in a relevant field
• Ability to read, write, and speak English
• Experience in managing people and teams
• Ability to translate departmental goals into performance objectives
• Experience in developing and implementing employee development plans
• Approval authority for salary and bonus recommendations
• Experience in making personnel decisions including hiring, promotion, transfer, compensation, and disciplinary action