Key skills
SalesforceCRMCommunication
About this role
Labcorp is seeking a remote Customer Service Support Representative to join their team. The role involves providing exceptional support to clients and patients by resolving inquiries, managing records, and ensuring compliance with HIPAA regulations.
Responsibilities:
- Act a liaison between Labcorp, the customer base and patients
- Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet
- Speak with customers in a courteous, friendly, and professional manner using protocol procedures
- Inquire, clarify, and confirm customer requirements and understanding of the solution
- Provide additional customer education and information as needed
- Qualify and establish inbound new customers requesting Labcorp's products and services
- Work in multiple databases to research complex issues and questions
- Notify clients of test results in a timely and accurate manner
- Review test forms for accuracy and report any discrepancies
- Participate in activities designed to improve customer satisfaction and business performance
- Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance
Requirements:
- High School Diploma or GED equivalent
- 3 months or more of experience in a customer service role
- Experience with Salesforce.com and/or Laboratory Information Systems
- Well-versed in applications like Microsoft Outlook, Excel, Word, and willingness to learn new applications
- Strong verbal and written communication skills and excellent ability to listen and respond
- Courteous with strong customer service orientation
- Excellent multitasking abilities
- Strong flexibility and the ability to manage and adapt to changing priorities quickly
- Current or prior Labcorp experience
- Associate's degree or higher
- Bilingual in English and Spanish highly desirable
- 3 months or more of experience working in a call center environment
- 3 months or more of experience in the healthcare industry, such as a physician's office, clinic or hospital