IS Project Manager II - ERP

Cincinnati Children's Hospital Medical Center is one of the nation’s top pediatric healthcare organizations, dedicated to changing outcomes for children. As a Project Manager II, you will lead cross-functional teams to advance critical initiatives that enhance employee experience and optimize operations within a dynamic healthcare environment.

Responsibilities:

• Facilitate the process of workflow analysis and improvement
• Enable groups to define and understand their current workflows and identify areas for improvement or redesign
• Coordinate appropriate technical/application resources to provide a thorough understanding of synthesis of changes to systems and processes
• Understand the complexity of change management in a large academic health care institution and guide groups to evaluate options that are meaningful and possible
• Develop and manage project plans, timelines, and activities
• Facilitate the maintenance of issue lists, build and decision documentation, meeting minutes, agendas, and status reports as well as other tools crucial to project success
• Facilitate cross-functional work teams that include internal employees, technical support, operations personnel, vendor consultants, clinicians, hospital administration and end users
• Provide regular project updates and status reports for IS management and ensure timely escalation of issues when necessary
• Ensure outstanding end-user support is provided; adhere to and promote continual adoption of change management policies and procedures
• Model outstanding customer service behavior, including timely and effective follow-up with customers
• Always maintain CCHMC's service standards of being Courteous, Attentive, Respectful and Enthusiastic team members, and Safe (CARES)
• All other duties as assigned
• Facilitate the process of technology analysis and improvement
• Have ability to enable groups to define and understand their current technology profile and their future needs
• Work with IS technical resources to define technical criteria for selection of vendor solutions and coordinate vendor selection process
• Acquire domain knowledge in order to facilitate the identification and understanding of key project requirements and issues
• Recruit expert resources to ensure state of the art technology is presented and evaluated

Requirements:

• Bachelor's degree in a related field
• 2+ years of work experience in a related job discipline
• Demonstrates strong administrative capabilities, including organization, documentation, coordination of meetings, and management of project artifacts
• Possesses a technical aptitude with the ability to understand system functionality, integrations, and data flows within enterprise applications
• Experience working in Agile environments, including familiarity with Scrum methodologies, sprint planning, stand-ups, and backlog management
• Exposure to or experience with Workday, including an understanding of Workday modules, business processes, or system functionality
• Experience supporting or participating in system implementations, including planning, testing, deployment, and post-go-live support
• Experience using ServiceNow Project Workspace to manage project work, track tasks, maintain project artifacts, and support collaboration across teams