Customer Success Manager

Trackunit is a fast-growing company and a leading supplier of IoT solutions in the global construction industry. They are seeking a high-impact Customer Success Manager to lead and grow a portfolio of enterprise accounts, focusing on driving adoption, value realization, and long-term partnerships.

Responsibilities:

• Own the full post-sales lifecycle for enterprise rental and contractor accounts, serving as the primary point of accountability for their success
• Translate customer business goals into clear success plans and drive platform adoption through hands-on guidance and best practices
• Ensure renewal readiness by documenting value delivery; partner with Commercial teams to identify and qualify expansion opportunities
• Coordinate with Product, Support, and Technical Account Management (TAM) to resolve blockers and ensure the customer's voice informs our roadmap
• Maintain accurate success plans and data-driven insights in our CRM to track health and inform strategic decisions
• Willingness to travel up to 20-25% for on-site workshops and key customer milestones

Requirements:

• 5+ years of experience in Customer Success or Account Management within a SaaS environment
• Proven track record of managing complex enterprise customers and engaging with executive-level stakeholders
• Ability to translate technical or product concepts into measurable business value for customers
• Strong problem-solving skills with a bias toward action and follow-through in fast-paced environments
• Bachelor's degree in Business, Marketing, or a related field (or equivalent practical experience)
• Willingness to travel up to 20-25% for on-site workshops and key customer milestones