Manager of Multifamily Customer Success

Frontier Internet is the largest pure-play fiber provider in the U.S., delivering broadband connectivity to millions. They are seeking a dynamic Manager of Multifamily Customer Success to lead a regional Customer Success organization focused on driving account penetration, profitability, and customer loyalty.

Responsibilities:

• Build, manage, and inspire a high-performance customer success team focused on delivering exceptional solutions and services
• Drive regional account penetration, optimize revenue growth, and secure client renewals and upgrades within the MDU segment
• Provide hands-on sales and relationship coaching to guide your team toward meeting and exceeding targets
• Track, analyze, and present executive-level KPI reporting to measure team success, customer satisfaction (CSAT), and retention
• Develop strategies to optimize customer satisfaction and ensure long-term client loyalty

Requirements:

• Proven Leadership: Demonstrated experience as a successful sales or customer success leader managing high-performance teams
• Industry Acumen: Strong background in sales, account management, or customer success, preferably within telecom, MDU, or tech sectors
• Analytical Skills: Ability to pivot quickly between tactical coaching and analyzing/reporting executive KPIs
• Results-Oriented Mindset: An innate desire to win, take ownership of team outcomes, and optimize revenue/retention strategies