Cypress HCMRemote
Travel Customer Service Representative
United States of America
Contract
1 hour ago
$25 - $30 USD
No H1B
Key skills
Sabre Global Distribution System (GDS)Corporate Entertainment TravelDomestic and International Travel BookingTravel Policy ComplianceTelephone Service TechniquesCypressCommunication
About this role
Cypress HCM is seeking a Travel Customer Service Representative for a remote position. The role involves advising and arranging travel for corporate business customers, ensuring compliance with travel policies, and providing excellent client service.
Responsibilities:
- Advise and arrange travel for corporate business customers (both individuals and groups)
- Attention to detail, accuracy is extremely important
- Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
- Arrange and book domestic and international business travel, in a variety of complexity, for air, car, rail, and hotel accommodations
- Use of Sabre Global Distribution Systems (GDSs)
- Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
- Use positive telephone service techniques and act on special customer requests
Requirements:
- Advise and arrange travel for corporate business customers (both individuals and groups)
- Attention to detail, accuracy is extremely important
- Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
- Arrange and book domestic and international business travel, in a variety of complexity, for air, car, rail, and hotel accommodations
- Use of Sabre Global Distribution Systems (GDSs)
- Ensure compliance to customers' agreed travel policy, service provider policies, and regulatory requirements
- Use positive telephone service techniques and act on special customer requests
- Passion for excellence in client service, including proactive anticipation of needs
- Native GDS expertise Sabre
- Professional communication (written and verbal)
- Attention to detail
- Act with integrity, and look after personal traveler information
- Possess a strong understanding of the travel industry (background in business travel, entertainment travel)
- Resolving customer issues quickly and independently / with supplier
- Teamwork and open to feedback
- Three -Five Years of Corporate Entertainment Travel preferred