Travel Customer Service Representative

eTeam is seeking a Travel Customer Service Representative to provide exceptional service to corporate business customers. The role involves advising on and arranging travel, ensuring compliance with travel policies, and utilizing Sabre Global Distribution Systems for bookings.

Responsibilities:

• Advise and arrange travel for corporate business customers (both individuals and groups)
• Attention to detail, accuracy is extremely important
• Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
• Arrange and book domestic and international business travel, in a variety of complexity, for air, car, rail, and hotel accommodations
• Use of Sabre Global Distribution Systems (GDSs)
• Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
• Use positive telephone service techniques and act on special customer requests

Requirements:

• Passion for excellence in client service, including proactive anticipation of needs
• Native GDS expertise Sabre
• Professional communication (written and verbal)
• Attention to detail
• Act with integrity, and look after personal traveler information
• Possess a strong understanding of the travel industry (background in business travel, entertainment travel)
• Resolving customer issues quickly and independently / with supplier
• Teamwork and open to feedback
• Three -Five Years of Corporate Entertainment Travel preferred