Customer Service Representative

AZUMA Leasing is seeking a Customer Service Representative who will be the first point of contact for customers and those interested in their products. The role involves assisting customers with applications, providing product information, and resolving inquiries while delivering exceptional service and support.

Responsibilities:

• Listen to customer needs and concerns while demonstrating empathy
• Resolve issues by clarifying problems, researching solutions, and implementing appropriate actions
• Process requests by gathering necessary information and completing transactions
• Identify opportunities to promote service and explain our products
• Maintain accurate records in the call center database
• Collaborate with team members to ensure timely resolution of customer requests
• Stay updated on job knowledge through educational opportunities
• Perform all additional duties as assigned

Requirements:

• High school diploma or equivalent
• Strong organizational, communication, and decision-making skills
• Proficient in computer skills, with familiarity in Microsoft Outlook and Excel
• Demonstrates professional telephone etiquette
• Ability to work effectively in a team-oriented environment
• Strong problem-solving skills and attention to detail
• A commitment to consistent attendance and punctuality is essential for success in this role
• Bilingual in Spanish is preferred but not required
• Prior experience in a call center setting is beneficial