Drupal Business Analyst

MAJUS Consulting is supporting a federal digital services program aimed at enhancing user interactions with government services. They are seeking a Drupal Business Analyst who will collaborate with various teams to gather requirements, analyze workflows, and ensure the successful implementation of user-centered digital solutions within a complex Drupal environment.

Responsibilities:

• Collaborate with stakeholders, UX teams, developers, and project leadership to gather, refine, and document business and functional requirements
• Work closely with UX and design resources to help translate wireframes, workflows, and user interactions into implementable Drupal functionality
• Develop a strong understanding of the Drupal platform, integrations, workflows, and business operations
• Support roadmap planning, feature prioritization, backlog refinement, and implementation sequencing activities
• Participate in stakeholder interviews, discovery sessions, demonstrations, and working sessions
• Assist with Drupal content management activities, including content entry, updates, organization, and publishing workflows
• Develop user guides, workflow documentation, operational procedures, and training materials
• Help coordinate communication between technical and non-technical stakeholders
• Support Agile/Scrum delivery activities, including sprint planning, user story refinement, testing coordination, and release support
• Participate in User Acceptance Testing (UAT) and validation of delivered functionality
• Identify opportunities to improve workflows, usability, operational efficiency, and user experience across the platform

Requirements:

• 4+ years of experience as a Business Analyst, Functional Analyst, Product Analyst, or similar role supporting digital platforms or enterprise systems
• Experience supporting Drupal CMS environments or large-scale content management platforms
• Experience gathering and documenting business and functional requirements
• Experience working alongside UX/design teams and collaborating around wireframes, workflows, and user interactions
• Experience working directly with stakeholders, product owners, developers, and project managers
• Experience supporting Agile/Scrum delivery environments
• Ability to quickly learn and become highly proficient in complex systems and workflows
• Strong written and verbal communication skills with both technical and non-technical audiences
• Experience developing documentation, user guides, training materials, and operational procedures
• Drupal CMS experience is highly desired; candidates without direct Drupal experience must demonstrate the ability to quickly learn and become proficient within a complex enterprise Drupal environment
• Familiarity with Jira, Azure DevOps, or similar Agile/project management platforms
• Understanding of user-centered design, usability, and accessibility concepts
• Familiarity with website operations, digital workflows, and enterprise platform support
• Ability to understand technical discussions and translate them into business-friendly communication and actionable requirements
• Bachelor's degree preferred in Business, Information Systems, Human-Centered Design, Communications, Digital Services, or related field
• Equivalent practical experience will also be considered
• Must be legally authorized to work for any employer in the United States
• Must be able to obtain and maintain a Public Trust clearance