Group Manager, Middle Market (Ohio)

Flagstar Bank is seeking a Group Manager-Middle Market to oversee a team focused on new business development and portfolio management. The role involves managing client relationships, ensuring credit quality, and driving revenue generation while coaching and developing a successful sales team.

Responsibilities:

• Infuses the team’s network of clients and centers of influence with fresh prospects at any time in order to expand opportunities
• Serves as an escalation point for any and all client relationships, addressing any issues and removing obstacles to ensure a smooth and beneficial transaction
• Personally, manages client relationships as needed or deemed necessary
• Assist team with generating revenue, deposit gathering and fee production
• Work with product partners on cross-sell efforts to deepen relationships and improve profitability
• Monitors and coach’s performance of team members, ensuring that relationships are created and maintained, taking appropriate action to ensure goals are achieved (including sourcing deals personally if needed), while taking corrective actions if goals are not being achieved and leveraging expertise and knowledge to develop an outstanding team
• Attracts, develops and coaches a successful sales team
• Responsible for hiring, training, development, and handling of salary administration, performance reviews, and employee relations issues
• Partners with Division management to create a strategic plan for the assigned Commercial Group and creates action plans to ensure the achievement of the plan including setting and tracking individualized goals for each team member in regards to production and revenue, and forecasting results for management based on existing pipelines
• Ensures the team is pro-actively monitoring the credit quality of their portfolios through timely financial statement gathering, monitoring client’s compliance with ongoing required reporting and properly analyzing financial information
• Partners with the credit team to recommend and take appropriate corrective actions as needed
• Uses independent judgement and discretion to make decisions
• Analyzes and resolves problems
• Responsible for talent management functions including: employment, performance evaluations, staff development/training, disciplinary actions, succession planning and ensuring all staff comply with compliance requirements
• Performs special projects, and additional duties and responsibilities as required
• Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings

Requirements:

• Education level required: Undergraduate Degree (4 years or equivalent) or high school diploma with 15+ years of experience
• Minimum experience required: 12+ Years in commercial lending (either production or credit roles)
• Excellent interpersonal and verbal and written communication skills
• Knowledge of regulatory compliance requirements. Ability to stay abreast of industry trends, as well as legislation and regulations that impact the business
• Strong negotiation skills
• Knowledge of financial analysis; credit analysis skills
• Strong relationship management and business development/sales skills
• Excellent customer service and community relations skills
• Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross functional insights. Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results
• Builds trusted client relationships, whether internal or external, by identifying needs and delivering tailored solutions to enhance the overall client experience
• Fosters or supports a positive work culture and productive work environment, displaying importance of effective relationships with customers and stakeholders
• Some travel required depending on market
• Physical demands (ADA): The job requires a moderate degree of physical exertion and stamina such as standing, sitting, walking, driving or infrequent lifting
• Formal credit training