Account Manager, Customer Experience

Amsive is a performance marketing agency that values collaboration and innovation, providing a supportive environment for personal and professional growth. They are seeking an Account Manager for Customer Experience to manage client relationships and oversee omnichannel marketing programs, focusing on Direct Mail campaigns and ensuring client satisfaction and delivery.

Responsibilities:

• Serve as the primary, day-to-day client partner, owning overall satisfaction, momentum, and delivery
• Build trusted, empathetic relationships with clients, deeply understand their business, and translate objectives into clear, actionable plans
• Support Account Director in driving retention and identifying organic growth opportunities
• Own program clarity and momentum across complex, cross-channel initiatives. Work moves forward because you are driving it
• Develop and manage internal timelines and workflows, ensuring work is on time, on scope, and on strategy
• Lead status meetings and guide cross-functional teams (Media, Creative, Data, Production) toward clear next steps
• Oversee implementation and delivery of program commitments; manage scope changes by clearly communicating timing and budget implications
• Support development of QBR and annual business review materials
• Collaborate with marketing teams to refine optimization recommendations
• Partner with team members to ideate audience, creative, and channel testing strategies
• Maintain curiosity around data-driven marketing trends and emerging best practices
• Become proficient in Amsive’s tools and systems to ensure operational excellence

Requirements:

• 2-4+ years of experience managing omnichannel marketing programs across Direct Mail, Email, SEO, SEM, and paid media channels such as CTV and Linear TV
• 2+ years of experience in an agency environment with proven success managing client relationships
• Experience serving as the primary client point of contact for omnichannel campaigns
• Skilled at compiling, documenting, and communicating client requirements across internal teams including creative, data, technology, media, and production
• Strong written and verbal communicator brings clarity and confidence to every interaction
• Highly organized, able to manage multiple projects while maintaining trust and momentum
• Strong grasp of marketing and communication principles
• Proficient in Microsoft Office, especially PowerPoint and Excel
• Comfortable working in regulated environments and compliance-driven workflows
• Able to interpret data and translate it into business insight
• Demonstrated ability to build and maintain profitable client relationships
• Future-minded, with a strong desire to grow into senior client leadership within an omni-channel agency environment